30 Day Returns
Our company insists on outstanding quality, value and service. Within 30 days, we guarantee that every item we sell will give you complete satisfaction or you may return it for a full refund (Custom, Closeout, and Red Tag Sale are excluded. See below for detail.) Original shipping and handling charges are non-refundable, except in the case of manufacturer's defects. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company. All returns are subject to a 20% restocking fee, except in the case of company error.
Returning a Purchase
All returns must be approved and assigned a return of merchandise authorization (RMA) number by emailing us at firstname.lastname@example.org. Please allow 14 business days from the day you return your package for your return to be credited or exchange made (see Satisfaction Guarantee.) If you no longer have the return form, please send your package prepaid and insured to the following address:
|Attention: Customer Returns - RMA# (your number here)|
|1108 Vaughn Parkway|
|Portland, TN 37148|
IMPORTANT: RMA number must be clearly displayed on the outside of the carton(s) in order to ensure timely process of your return.
Also make sure to include your name, address and daytime phone number. All packages that do not display a RMA number will be refused and sent back to the sender at the sender's expense. Items that are not returned in the original packaging may be subject to a restocking fee. RMAs expire 30 days after the issue date.
Return Exclusions Assembled, Custom, Closeout and Red Tag Sale items are Final Sale. These items may not be returned or exchanged. Assembled, Custom, and branded hangers are produced for a specific order. For this reason we provide detailed images for satisfaction and product approval prior to assembly. Red Tag Sale and Closeout may be discontinued product or items with minor perfections. In cases where the item is less than perfect, the imperfection is clearly described on the product page. These products are new and fully functional despite any imperfection.
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