Our company insists on outstanding quality, value and service. Within 30 days, we guarantee that every item we sell will give you complete satisfaction or you may return it for a full refund (logoed and custom hangers excluded.) Original shipping and handling charges are non-refundable, except in the case of manufacturer's defects. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from our company. All returns are subject to a 15% restocking fee, except in the case of company error.
Returning a Purchase
All returns must be approved and assigned a return of mechandise authorization (RMA) number by calling 1-800- 921-1181. Please allow 14 business days from the day you return your package for your return to be credited or exchange made (see Satisfaction Guarantee.) If you no longer have the return form, please send your package prepaid and insured to the following address:
|Attention: Customer Returns - RMA# (your number here)|
|1108 Vaughn Parkway|
|Portland, TN 37148|
IMPORTANT: RMA number must be clearly displayed on the outside of the carton(s) in order to ensure timely process of your return.
Also make sure to include your name, address and daytime phone number. All packages that do not display a RMA number will be refused and sent back to the sender at the sender’s expense. Items that are not returned in the original packaging may be subject to a restocking fee. RMAs expire 30 days after the issue date.
Closeout merchandise may not be returned. While the majority of the products offered as Closeout are brand new in their original box, we often also offer items with minor imperfections or preprinted with a logo. In those cases where the item is less than perfect, the imperfection is clearly described on the product page. Despite any imperfection, these products are fully functional and the price reduction takes the imperfection into consideration.